Parcel giant Hermes has admitted that it has a backlog of parcels for delivery across the Meon Valley – but insists its service will improve soon.
Dozens of people have been left waiting in for parcels that have failed to arrive from a range of major retailers including ASOS, Marks and Spencer and Sports Direct.
Hermes’ delivery tracking system has variously said items were “lost within the network” or “at sorting hub”. Hermes also failed to collect returns due back to online giant Amazon.
One customer said: “Until recently Hermes had been very good – and the local delivery man was very helpful. Then suddenly the service become absolutely terrible.”
Another said: “I’ve had seven parcels go missing at the depot since the start of November.”
Another customer said: “Loads of villagers have parcels from all sorts of companies missing. Next are refunding but other companies are refusing as the goods are still in transit.”
A spokesperson for Hermes said today: “We can confirm that we are experiencing high volumes of parcels in the area which is resulting in some delays. Our local team is working hard to deliver all items as quickly as possible and any backlog will be cleared by the weekend.
“Anyone who is concerned about a delivery should contact their retailer or seller in the first instance who will then contact Hermes if required. We apologise for the inconvenience and thank everyone for their patience.”
Since the Meon Valley Times passed on a number of complaints to Hermes’ press team some of those parcels have now been traced and delivered.